Services
Whether you need one, or several of our services, we can help! We start by evaluating your current processes, then make recommendations based upon your budget and needs.
Receive & Credit
Strengthen vendor and customer relations by streamlining
Refurbishing & Analysis
Gain insightful statistics about your product that help prevent returns
Recover Product
Go from loss…to profit. Increase revenue by moving re-salable product quickly
Recycle
Help save the world! We’re all in this together, show your consumers that you're willing to do your part
Who We Work With
Returns Management, Inc. (RMI) is a product returns management company based in Buffalo Grove, Illinois, in the Chicago area. We work with manufacturers and sellers of consumer electronics and consumer goods whose products are sold in the United States. Brands send us their returned products; we receive and credit them, test them, refurbish or recover what can be resold, and recycle what can’t.
Why Brands Choose RMI
- We find out why products come back. We inspect every return, capture failure data, and give your engineering team root-cause analysis to prevent repeat returns.
- We recover value instead of liquidating. Returned units are graded and routed to their highest-value path: refurbishment, resale or responsible recycling.
- We fit your process. Receiving rules, grading, crediting and reporting are built around your ERP, crediting system and partner requirements.
- We scale with your peaks. Flexible staffing and multi-shift capacity handle volume spikes.
- We’re centrally located. Our Chicago-area facility keeps shipping costs down for returns from across the U.S.
How can RMI help you?
RMI has the knowledge & experience to help combat these industry trends.
Actual Product Defects
only 5 percent of returns are related to actual product defects
Buyer's Remorse
27 percent of consumer returns are attributed to buyer's remorse
No Trouble Found
68 percent of returned products are characterized as "No Trouble Found" when the product was tested against relevant specifications
Returns You Need To Have A Plan For
In order to stay competitive in today's market, you need to have a plan for all of your returned products.
Frequently Asked Questions
What does RMI do?
RMI manages product returns for consumer product brands: receiving and crediting, product testing and failure analysis, refurbishing, product recovery and resale, recycling, warehousing, packaging design, and cloud-based inventory reporting.
What kinds of companies does RMI work with?
Manufacturers and sellers of consumer electronics and consumer goods whose products are sold in the U.S.
Where is RMI located?
151 Hastings Dr, Buffalo Grove, Illinois 60089, in the Chicago area.
Can RMI help lower our return rate?
Yes. We test returned products, record failure patterns across units and batches, and give your product and engineering teams recommendations to fix root causes. Many returns turn out to have no defect at all, which often points to packaging, instructions or setup issues we can help address.
Do we have to use every service?
No. Use one service, several, or a custom combination. We start by evaluating your current returns process, then recommend options that fit your budget.
Can RMI work with our crediting or ERP system?
Yes. We issue credits through your preferred platform, including ERP-based workflows, custom APIs and third-party crediting tools.
How do we get started?
Call (847) 279-3691 ext. 8 or use the contact form. We’ll review your current returns process and send a customized quote.
Mission Statement
Kevin Gerberding
RMI Owner