RMI consults with you to define the expected outcome(s), recommend the best technique—or combinations of techniques and tools—for each situation. Then RMI works with you to deliver the results as planned using the resources you and RMI have available. RMI provides customized solutions to help you create a comprehensive returns management plan that

• reduces the number of customer returns you currently/expect to address;
• transforms inherently negative customer experiences into loyalty-building  experiences;
• transforms returns from losses to profit-generating streams.
  
  

In addition to the standard supply chain costs (warehousing, transportation, and distribution), these costs also include customer service, marketing, sales, planning, and warranty support. RMI has the expertise to conduct a Reverse Management Process Study to thoroughly evaluate all the pieces and costs that might play a part in the ultimate solution for reducing the costs of returns.

RMI provides an analytical tool for customers which provides a rational evaluation of the total costs of your current reverse logistics process, and contrasts that with outsourced Returns Management Inc. solution costs.

The options for obtaining real value are available for many product returns. These options should be evaluated by internal and external expertise to rethink the "as-is" process.